Warranty Policy - Stonbike

STONBIKE® E-bike Products include a One Year Limited Hardware Warranty (“Warranty”). The Warranty covers product defects in materials and workmanship under normal use. This Warranty is limited to residents of West Malaysia and East Malaysia only and is available only to original purchasers(The customer directly bought from STONBIKE®). STONBIKE® Warranty gives you specific legal rights and you may also have other rights which vary from state to state.

This warranty starts on the date of your purchase and lasts for one year (the “Warranty Period”). The Warranty Period is not extended if the Product is repaired or replaced. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. Warranty services are provided by STONBIKE®. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law,

STONBIKE® will:

(1) Repair the hardware defect by using new or refurbished parts that are equivalent to new in performance and reliability

(2) Exchange the Product with a product that is new or refurbished which is substantially equivalent to the original product. This Warranty is for one replacement only of like-items and does not cover items out of production if the product is no longer made or stocked.

Warranty is not assignable or transferable.

The original purchaser may call STONBIKE® customer support number at +6016-7776058 for service requests.

When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes STONBIKE®’s property. STONBIKE® Warranty only covers technical hardware defectiveness during the warranty period and under normal use conditions.

STONBIKE® does not warrant the uninterrupted or error-free operation of this Product.

Warranty does not cover any damage due to:

(a) transportation

(b) storage

(c) improper use

(d) failure to follow the product instructions or to perform any preventive maintenance

(e) modifications

(f) unauthorized repair

(g) normal wear and tear

(h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

*Important: Do not disassemble the Product. Disassembling the Product will void this Warranty. Only STONBIKE® or a party expressly authorized by STONBIKE® should perform service on this Product.

DISCLAIMER OF WARRANTY: THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.